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Terms of service

Terms and Conditions of Sale

1. General Information

This website is operated under the trade name "Marova Shop" by HypeScaling LTD, which is its publisher.

By placing an order on our website, you accept these Terms and Conditions of Sale without reservation.

Website publisher:

  • Company name: HypeScaling LTD (trading as "Marova Shop")
  • Legal form: Private limited company incorporated in England and Wales
  • Company registration number: 17117457
  • Address: 9 Bourne Road, Bexley, England DA5 1LW
  • Publication manager: Arlind Ajdini
  • Email: contact@marova-shop.com
  • Country: United Kingdom

Full details available in our Legal Notice.

2. Products

The products offered for sale are those described on the website on the day of consultation.

We take the greatest care in presenting and describing our products in order to inform the customer as fully as possible.

Minor variations (colour, packaging, design) may nonetheless occur.

3. Prices

Prices are displayed in Pounds (£).

As HypeScaling LTD is not registered for VAT, no VAT is collected or invoiced. The displayed price corresponds to the total amount due by the customer; no tax is added at checkout.

Any delivery charges are indicated before the order is confirmed.

We reserve the right to modify our prices at any time, without affecting orders already confirmed.

4. Orders

Any order placed on the website implies full and unreserved acceptance of these Terms and Conditions.

An order confirmation is sent by email once payment has been validated.

We reserve the right to refuse or cancel an order in the event of an existing dispute with the customer or suspected fraud.

5. Payment

Payments are secure and may be made using the methods offered on the website (credit/debit card, PayPal, Apple Pay, Google Pay, Shop Pay).

The order is considered final only once payment has been confirmed.

6. Delivery

Orders are shipped with real-time tracking, allowing the customer to follow their parcel at any time.

The estimated delivery time is 6 to 12 business days (including 1 to 2 business days for preparation, then 5 to 10 business days in transit), in accordance with our Shipping Policy.

We cannot be held liable for delays attributable to the carrier.

7. Right of Withdrawal and Returns

The customer has a 30-day withdrawal period from receipt of their order, without having to give any reason. This period, more favourable than the legal minimum of 14 days, applies in accordance with our Refund Policy.

If the product is unsuitable, the customer may contact our customer service to find an appropriate solution.

8. Refunds

We will refund you no later than 14 days from the date on which we are informed of your decision to withdraw.

We may however withhold the refund until we have received the item back, or until you have supplied proof of having sent it back, whichever is the earlier.

The refund is issued using the same payment method as the one used for the order, unless you expressly agree otherwise.

9. Liability

We cannot be held liable for indirect damages resulting from the use of the website or the products purchased.

Our liability is in any event limited to the amount of the order.

10. Personal Data

The personal data collected is necessary for processing orders and managing the customer relationship.

We retain your personal data only for as long as necessary for the purposes for which it was collected, in accordance with the GDPR:

  • Order and billing data: 10 years (legal accounting and tax retention obligation);
  • Customer account and contact data (customer relationship management): 3 years from the last purchase or contact;
  • Browsing data and cookies: 13 months maximum.

At the end of these periods, your data is deleted or anonymised. You may request the deletion of your data at any time, subject to the legal retention obligations incumbent upon us.

For more information, please consult our Privacy Policy.

11. Intellectual Property

All elements of the website (texts, images, logos, design) are protected by intellectual property law.

Any reproduction, in whole or in part, is strictly prohibited without written authorisation.

12. Governing Law

These Terms and Conditions of Sale are governed by United Kingdom law.

In the event of a dispute, an amicable solution will be sought before any legal action.