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Add the items you want to your basket, then follow the checkout steps. You'll receive a confirmation email as soon as your payment is approved. If it doesn't arrive within a few minutes, check your spam folder before contacting us.
Get in touch as quickly as you can at contact@marova-shop.com with your order number. We can usually make changes while the order is still being prepared, which takes 1 to 2 business days. Once it's dispatched we can't modify it — but you still have 30 days to return it.
The most common cause is a typo in the email address entered at checkout. Email us with your name and the approximate time you ordered, and we'll locate your order.
Visa, Mastercard, American Express, Maestro, Diners Club, Discover and UnionPay cards; Apple Pay, Google Pay and Shop Pay; and Klarna.
All prices are shown in pounds sterling (GBP). The amount displayed is the total you pay — no tax is added at checkout.
Payments are processed by our payment providers over an encrypted connection. We never see or store your full card details.
Delivery is free on every order, with no minimum spend.
We deliver to England, Scotland, Wales and Northern Ireland only — not to the Channel Islands, the Isle of Man or BFPO addresses.
Orders are prepared and dispatched from China by our fulfilment partner, carried to the UK by YunExpress, and delivered to your door by Royal Mail. Parcels are sent duties-paid: you will never be asked to pay customs charges. Details are in our Shipping Policy.
Between 6 and 12 business days in total: 1 to 2 business days to prepare your order, then 5 to 10 business days in transit. Orders aren't dispatched on weekends or bank holidays.
Yes. You'll receive an email containing a tracking number as soon as your order is dispatched. The same number follows the parcel from YunExpress to Royal Mail. If you haven't received one within 5 business days of ordering, email us.
Tracking can pause for a few days while the parcel clears UK customs and is handed from YunExpress to Royal Mail. If there's been no movement for more than 7 business days, contact us and we'll open an investigation with the carrier.
Larger orders are sometimes split across several parcels that arrive on different days. Check your tracking first; if an item is still missing once all parcels have arrived, let us know.
You have 30 days from receiving your order to return it — more generous than the 14 days required by law. You don't need to give a reason. Tell us by email first, send the item back complete within 14 days, and we refund the full price paid; a deduction may apply if the item has been used beyond what's needed to check it. Full conditions are in our Returns and Refund Policy.
Email contact@marova-shop.com with your order number and the items concerned. We'll confirm your request and send you return instructions. Please don't send anything back before you've received them.
Our returns centre is operated by e-LOGIK in Genay, France (the full address is in our Returns and Refund Policy), so allow extra time for the parcel to reach us.
Return postage is at your expense — typically £8 to £15 by tracked post to France, depending on the size and weight of the parcel. Once we've received the item, or you've provided proof of postage, we'll issue your refund within 14 days to your original payment method.
Photograph the item and the packaging, then contact us within 48 hours at contact@marova-shop.com. Damaged and faulty items are handled separately from ordinary returns — return costs are on us — and your rights under the Consumer Rights Act 2015 are unaffected.
We take care to describe and photograph our products accurately, but slight variations in colour, packaging or finish can occur.
Our range changes regularly. Email us the product name and we'll tell you whether it's coming back.
Email contact@marova-shop.com. We aim to reply within 1 to 2 business days.
Marova Shop is a trading name of HypeScaling LTD, a company registered in England and Wales. Full details are on our Legal Notice page.
