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Shipping policy

Shipping Policy

1. Order Processing Times

All orders are processed within 1 to 2 business days after payment is received.

Please note that orders are not shipped on weekends or public holidays.

In the event of a high volume of orders or delays caused by our logistics partners, processing may take slightly longer. Should this be the case, you will be notified by email.

2. Delivery Times

Delivery is free on all orders, with no minimum purchase and no additional charges, regardless of the delivery location within France.

Timeframes from confirmation of your order:

Stage Estimated time
Order processing 1 to 2 business days
Transit time 5 to 10 business days
Total 6 to 12 business days

These timeframes are given as an indication only. Certain factors beyond our control (customs, strikes, weather, etc.) may cause delays.

3. Order Tracking

As soon as your order is dispatched, you will receive an email containing a tracking number. You will be able to follow your parcel via a dedicated link.

If you do not receive a tracking number within 5 business days of your order, please contact us at contact@marova-shop.com.

4. Shipping Costs

Shipping is free on all orders placed on marova-shop.com, with no minimum purchase and regardless of the delivery location within France.

5. Delivery Address

It is your responsibility to check the accuracy of the information provided at the time of ordering.

We cannot be held liable for failed delivery due to an incorrect or incomplete address.

6. Unclaimed / Lost / Damaged Parcels

If a parcel is returned to sender due to an incorrect address or failure to collect, reshipping costs will be borne by the customer.

In the event of a lost or stolen parcel, please contact us as soon as possible so that we can open an investigation with the carrier.

If the parcel arrives damaged, please take photographs and contact us within 48 hours at contact@marova-shop.com so that we can find a solution.

7. Customs and Taxes

No customs charges are payable by the customer for deliveries within France: the displayed price is the final price, with no additional fees or taxes added at the time of ordering. Any import duties and taxes are covered by the seller.

As HypeScaling LTD is not registered for VAT, no VAT is collected or invoiced.

8. Contact

For any questions regarding the delivery of your order, you can write to us at:

📧 contact@marova-shop.com