Cart (0)
Your cart is empty
All orders are processed within 1 to 2 business days after payment is received.
Please note that orders are not shipped on weekends or public holidays.
In the event of a high volume of orders or delays caused by our logistics partners, processing may take slightly longer. Should this be the case, you will be notified by email.
Orders are prepared and dispatched from China by our fulfilment partner. International transport is handled by YunExpress; once the parcel has cleared UK customs, final delivery is made by Royal Mail. Your tracking number follows the parcel through both carriers.
Areas served: England, Scotland (including the Highlands and Islands), Wales and Northern Ireland. Delivery is free everywhere in these areas, with no minimum purchase and no remote-area surcharge.
Areas not served: the Channel Islands (Jersey, Guernsey), the Isle of Man and BFPO addresses. We do not ship outside the United Kingdom.
Timeframes from confirmation of your order:
| Stage | Estimated time |
|---|---|
| Order processing | 1 to 2 business days |
| Transit time | 5 to 10 business days |
| Total | 6 to 12 business days |
These timeframes are given as an indication only. Certain factors beyond our control (customs clearance, strikes, weather, etc.) may cause delays.
As soon as your order is dispatched, you will receive an email containing a tracking number. You will be able to follow your parcel via a dedicated link.
If you do not receive a tracking number within 5 business days of your order, please contact us at contact@marova-shop.com.
Shipping is free on all orders placed on marova-shop.com, with no minimum purchase and regardless of the delivery location within the United Kingdom.
It is your responsibility to check the accuracy of the information provided at the time of ordering.
We cannot be held liable for failed delivery due to an incorrect or incomplete address.
If a parcel is returned to sender due to an incorrect address or failure to collect, reshipping costs will be borne by the customer.
In the event of a lost or stolen parcel, please contact us as soon as possible so that we can open an investigation with the carrier (YunExpress or Royal Mail, depending on where the parcel was last scanned).
If the parcel arrives damaged, please take photographs and contact us within 48 hours at contact@marova-shop.com so that we can find a solution, as described in our Returns and Refund Policy.
Because parcels are dispatched from China, they pass through UK customs. They are shipped Delivered Duty Paid (DDP): this means that any import duty and import VAT are paid by us before the parcel reaches you, and the carrier will never ask you for a customs charge or handling fee on delivery. The price displayed on the website is the final price. If you are ever asked to pay a fee to receive your parcel, do not pay it and contact us.
Customs clearance is also why tracking may pause for a few days between dispatch and UK delivery (section 2 timeframes already include this).
As HypeScaling LTD is not registered for VAT, no VAT is collected or invoiced.
Returns are handled by our returns centre in France (address and procedure in our Returns and Refund Policy). Please do not send any parcel back without contacting us first.
For any questions regarding the delivery of your order, you can write to us at:
