Returns and Refund Policy

Last updated: 11 September 2026. This page is the single reference for cancellations, returns and refunds on marova-shop.com; our other pages refer to it.

1. Introduction

If, for any reason, you are not entirely satisfied with your purchase, you can return it under the conditions below.

2. Right to Cancel: 30 Days

You have 30 days to cancel your order, without having to give any reason. This period is longer than the 14-day minimum set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This period runs from the day on which you, or a third party (other than the carrier) nominated by you, take physical possession of the goods.

To exercise this right, you must inform us of your clear decision to cancel by email at contact@marova-shop.com, quoting your order number. You may use the model cancellation form in section 8, but it is not obligatory.

3. Return Conditions

• Tell us first. Do not send anything back before you have received our confirmation and return instructions. Parcels returned without a prior request cannot be processed.
• Return within 14 days of telling us that you are cancelling.
• Complete. The goods must be sent back with their packaging and any accessories supplied.
• Reasonable handling. You may examine the goods as you would in a shop. If their value has been reduced because they were handled beyond what is necessary to check their nature, characteristics and functioning (used, worn, damaged, missing parts), we may reduce the refund to reflect that loss of value, as the Regulations allow.

4. Returns Procedure

1. Email contact@marova-shop.com within 30 days of receipt, stating your order number and the items you wish to return.
2. We reply with our confirmation and return instructions within 1 to 2 business days.
3. Send the parcel back within 14 days, using a tracked service, to our returns centre:
   Marova Shop – Returns c/o e-LOGIK
   270 Avenue des Frères Lumière
   69730 Genay
   France
   Keep your proof of postage. As the centre is in France, allow a few extra days for transit.
4. On receipt, we check the goods and issue the refund (section 6).

5. Return Costs

Return postage is payable by you. Delivery to you was free, so there is no delivery charge to refund. No other deduction is made, except for reduced value under section 3.

6. Refunds

We refund you no later than 14 days from the day we receive the goods back, or from the day you supply proof of having sent them back, whichever is the earlier.

The refund covers the full price paid for the goods, less any deduction for reduced value under section 3.

The refund is issued using the same payment method as the one used for the order, unless you expressly agree otherwise. Your bank or card issuer may take a few extra days to show it.

7. Faulty, Damaged or Incorrect Items

This section is separate from the right to cancel above. If an item arrives faulty, damaged or is not what you ordered, contact us at contact@marova-shop.com as soon as possible after receipt, with your order number and a photo. We will arrange a replacement or a full refund, and the return costs are borne by us. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

8. Model Cancellation Form

Copy the text below into an email to contact@marova-shop.com (or post it to HypeScaling LTD, 9 Bourne Road, Bexley, England DA5 1LW):

To HypeScaling LTD (trading as Marova Shop), 9 Bourne Road, Bexley, England DA5 1LW – contact@marova-shop.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods: ________
Ordered on [*] / received on [*]: ________
Order number: ________
Name of consumer(s): ________
Address of consumer(s): ________
Signature of consumer(s) (only if this form is notified on paper): ________
Date: ________

[*] Delete as appropriate.

9. Contact

For any questions regarding returns or refunds: contact@marova-shop.com